Food for CRM Thought

Oct 4, 2011 | Blog, CRM/xRM

Forecasting Clouds has some very interesting articles regarding social media and CRM. As social media becomes much more pervasive, many companies will find it imperative not only to keep track of their customers’ purchases and complaints, but also to manage the...

Six Reasons to Invest in CRM, Even During a Recession

Oct 4, 2011 | Blog, CRM/xRM

Investing in customer relationship management (CRM) can make sound financial sense, even during a recession. Its easier and less expensive to keep the customers a business already has, rather than courting new ones, and CRM Software helps streamline that process. The...

Social Network Security Policy

Sep 23, 2011 | Blog, Security

While some businesses have tried to address the inherent dangers of social media sites like Twitter and Facebook by blocking all access to those sites on their corporate networks, many are finding that to be an imperfect solution. First, there are legitimate reasons...

Open Wireless Connections and Operation Wardrive

Sep 22, 2011 | Blog, Managed Services

This week, members of the Austin tech community expressed some concern about the police department’s proposed “Operation Wardrive” which was to have taken place today. The purpose of the operation was to look for open WiFi connections and to educate...